Privacy Policy
This Privacy Notice for Sprokl ("we," "us," or "our") describes how and why we might access, collect, store, use, and/or share your personal information when you use our Services, including when you visit getsprokl.com or use our AI-powered video creation platform. Questions? Contact us at [email protected].
Summary of Key Points
Information you provide when registering (name, email, password) and data collected automatically (IP address, device info, usage data).
No. We do not process sensitive personal information such as racial origins, sexual orientation, or religious beliefs.
No. We do not collect any information from third parties.
We use appropriate organizational and technical security measures, though no transmission over the internet can be guaranteed 100% secure.
Depending on your location, you may have rights to access, correct, or delete your personal information. Contact us to exercise them.
What Information Do We Collect?
Personal Information You Provide
We collect information you voluntarily provide when you register, express interest in our products, or contact us. This may include:
- Names and email addresses
- Usernames and passwords
- Contact or authentication data
Payment Data
We may collect data necessary to process your payment if you make purchases, such as your payment instrument number and security code. All payment data is handled and stored by Stripe.
Social Media Login Data
If you register using a social media account (Facebook, X, etc.), we will collect certain profile information from the social media provider as described in Section 7.
Information Automatically Collected
We automatically collect certain information when you visit or use our Services. This includes:
- Log and Usage Data: IP address, browser type, device settings, pages and features used, date/time stamps, and error reports.
- Device Data: Device type, operating system, browser model, hardware model, ISP/mobile carrier, and system configuration.
We also collect information through cookies and similar technologies. See our Cookie Notice for details.
How Do We Process Your Information?
We process your personal information for the following purposes:
- To facilitate account creation, authentication, and management
- To deliver our Services to you
- To respond to your inquiries and provide support
- To send administrative information (product updates, policy changes)
- To fulfill and manage your orders and payments
- For security, fraud prevention, and legal compliance
- To protect vital interests where necessary
What Legal Bases Do We Rely On?
EU / UK Users (GDPR)
- Consent — You have given us permission for a specific purpose. You may withdraw consent at any time.
- Performance of a Contract — Processing is necessary to fulfill our contractual obligations to you.
- Legal Obligations — Compliance with legal requirements, law enforcement, or litigation.
- Vital Interests — To protect the safety of any person.
Canada Users (PIPEDA)
We process information with your express or implied consent, or in limited exceptional cases where processing is permitted by law without consent (e.g., fraud detection, legal obligations, publicly available information).
When and With Whom Do We Share Your Information?
We share your data only with vendors who perform services on our behalf and are contractually prohibited from using it for any other purpose. Our current service providers:
We may also share information in connection with a business transfer such as a merger, acquisition, or sale of company assets.
Do We Use Cookies and Tracking Technologies?
We use cookies and similar tracking technologies (web beacons, pixels) to gather information when you interact with our Services. These help us maintain security, prevent crashes, fix bugs, and provide core functionality.
We also permit third-party service providers to use tracking technologies for analytics purposes. You can manage cookie preferences through your browser settings. See our Cookie Notice for more details.
Do We Offer AI-Based Products?
Our Services include AI-powered tools for video generation, provided through OpenAI. Your input (product descriptions, preferences) and generated outputs may be processed by OpenAI in accordance with their privacy policies. You must not use our AI Products in any way that violates OpenAI's terms or policies.
All personal information processed through our AI Products is handled in line with this Privacy Notice and our agreements with AI Service Providers.
How Do We Handle Social Logins?
Our Services offer login via third-party social media accounts (Facebook, X, etc.). Where you choose this, we receive profile information such as your name, email address, and profile picture.
We use this information only as described in this Privacy Notice. We are not responsible for how the third-party social media provider uses your data — please review their own privacy policies.
Is Your Information Transferred Internationally?
Our servers are located in the United States. If you are accessing our Services from outside the US (including the EEA, UK, or Switzerland), your information may be transferred to, stored, and processed in the US.
For EEA/UK users, we have implemented the European Commission's Standard Contractual Clauses to ensure your data receives equivalent protection. These clauses can be provided upon request.
How Long Do We Keep Your Information?
We keep personal information only as long as necessary to fulfill the purposes in this notice. For most data categories, this means for the duration of your account with us. When we no longer have a legitimate need to process your information, we will delete or anonymize it. Information in backup archives will be securely isolated until deletion is possible.
How Do We Keep Your Information Safe?
We have implemented appropriate security measures to protect your personal information. However, no electronic transmission over the internet can be guaranteed 100% secure. While we do our best to protect your information, transmission to and from our Services is at your own risk. Please only access the Services within a secure environment.
Do We Collect Information from Minors?
We do not knowingly collect, solicit, or market to children under 18 years of age. By using our Services, you represent that you are at least 18 years old. If we learn we have collected data from a minor, we will deactivate the account and delete the data promptly. Contact us at [email protected] if you become aware of any such data.
What Are Your Privacy Rights?
EEA, UK, Switzerland & Canada
You may have the right to: request access to and a copy of your personal information; request correction or erasure; restrict or object to processing; request data portability; and not be subject to solely automated decision-making.
Account Management
You can review or update your information by logging into your account settings. To terminate your account, contact us. We may retain some information for fraud prevention and legal compliance even after account deletion.
Marketing Opt-Out
You can unsubscribe from marketing emails at any time via the unsubscribe link in any email, or by contacting us. We may still send service-related communications necessary for account administration.
Withdrawing Consent
Where processing is based on consent, you may withdraw it at any time by contacting us. This will not affect the lawfulness of processing that occurred before withdrawal.
To exercise any of these rights, contact us at [email protected].
Controls for Do-Not-Track Features
Most browsers include a Do-Not-Track ("DNT") setting. Currently, no uniform technology standard for implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals. California law requires this disclosure. If a DNT standard is adopted in the future, we will update this notice accordingly.
Do United States Residents Have Specific Privacy Rights?
If you reside in California, Colorado, Connecticut, Virginia, Texas, Florida, or other states with enacted privacy legislation, you may have rights including: access to your personal data, correction of inaccuracies, deletion, data portability, and opting out of targeted advertising or profiling.
Categories of Personal Information Collected (Past 12 Months)
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Name, email, IP address, account name | Yes |
| B. Personal Info (CA Records) | Name, contact info, financial info | Yes |
| C. Protected Classifications | Race, gender, religion, national origin | No |
| D. Commercial Info | Transaction history, payment details | Yes |
| E. Biometric Info | Fingerprints, voiceprints | No |
| F. Internet Activity | Browsing/usage data, interactions | Yes |
| G. Geolocation | Precise device location | No |
| H. Audio / Visual | Generated video content | Yes |
| I. Professional / Employment | Job title, employment history | No |
We have not sold or shared personal information to third parties for commercial purposes in the past 12 months.
How to Exercise Your Rights
Contact us at [email protected]. We will verify your identity and respond in accordance with applicable law. If your request is declined, you may appeal by emailing us, and if your appeal is denied, you may contact your state attorney general.
California "Shine The Light"
California residents may request, once per year, information about personal data disclosed to third parties for direct marketing. Submit such requests to [email protected].
Do We Make Updates to This Notice?
Yes. We may update this Privacy Notice from time to time to stay compliant with applicable laws. The updated version will be indicated by a revised date at the top of this page. For material changes, we will notify you by email or by prominently posting a notice on our website. We encourage you to review this notice periodically.
How Can You Review, Update, or Delete Your Data?
Based on applicable laws, you may request access to, correction of, or deletion of your personal information. You may also withdraw consent to our processing. These rights may be limited in some circumstances.
To make a request, contact us at [email protected].
Questions About This Policy?
We're happy to answer any questions about how we handle your data.
Sprokl
[email protected]
United States